Refund and Cancellation Policy

Refund and Cancellation Policy

Thank you for choosing to trade with Ya Trader. This Refund and Cancellation Policy ("Policy") outlines the terms and conditions governing the cancellation, refund, and resolution of forex transactions executed through our platform. By opening an account and engaging in forex trading with us, you agree to be bound by the terms set forth in this Policy.

1. Cancellation Policy

Pre-Transaction/Processing Cancellation: You may cancel your forex transaction at any time prior to the execution of the trade or processing of your funds. To request a cancellation, you must contact our customer service department immediately at +971 503823107 or [email protected]. If the cancellation request is successfully processed before the trade execution, you will receive a full refund of any funds transferred, subject to any applicable fees or charges as outlined in our terms.

Post-Transaction/Processing Cancellation: Once a forex trade has been executed or the transaction has been processed, it cannot be canceled. However, you may still be eligible for a refund or adjustment depending on the circumstances and at the sole discretion of Ya Trader Please note that forex transactions are typically irreversible once executed, and market conditions can affect the ability to reverse or alter the transaction.

2. Refund Policy
   • Eligibility for Refund: Refunds for forex transactions are subject to the following conditions:
   • Refund requests are considered only for transactions that were not executed or processed successfully due to an error on our part, such as technical issues or incorrect processing.
   • To qualify for a refund, you must submit a claim within 7 days of the transaction date. Claims must be supported by relevant documentation, such as transaction details, account statements, or screenshots, as requested by our customer service team.
   • Forex transactions involving currency exchange or trading are generally non-refundable once the trade is executed. Due to the nature of the forex market, once the transaction is processed, it is irreversible.
   • Certain transactions may be exempt from refunds, including but not limited to: trades executed at your request, market fluctuations, or changes in exchange rates that affect the transaction after execution.
   • Refund Process: To initiate a refund request, please contact our customer service team at +971 503823107 or [email protected] with your transaction details and a clear explanation of the issue or reason for your refund request. Our team will assess the situation and, if applicable, process the refund.
   • Once approved, refunds will be issued to the original payment method used for the transaction within 7 business days.
   • If applicable, any fees associated with the forex transaction (such as transaction fees, processing fees, or commissions) may not be refunded.
3. Damaged or Defective Transactions

   In the event that you encounter an issue with a forex transaction, such as a system error, processing mistake, or unauthorized transaction, you must contact our customer service team immediately at +971 503823107 or [email protected]. Our team will investigate the matter and take appropriate action, which may include reversing the transaction, correcting the error, or issuing a refund, depending on the situation.

   Proof of Issue: In the case of a transaction error, you may be required to provide documentation, such as transaction records, screenshots, or account statements, to support your claim.

   Claims Deadline: Claims for issues related to forex transactions, including incorrect processing or unauthorized charges, must be made within 7 days of the transaction date. After this period, we may be unable to process any claims.

4. How to Request a Refund, Cancellation, or Issue Resolution

   To request a refund, cancellation, or address an issue with your forex transaction, please follow these steps:

   • Contact our customer service team at +971 503823107 or [email protected] with your transaction number and a clear explanation of the issue.
   • Provide supporting evidence, such as screenshots, transaction details, or any other relevant documents, to help us assess your request.
   • Our team will investigate the situation, and if applicable, initiate a refund, cancellation, or adjustment to resolve the issue. We will notify you of the outcome.
5. Exchanges

   Due to the nature of forex transactions, exchanges (i.e., switching one currency for another) are typically processed immediately at the prevailing market rate and cannot be reversed or exchanged once completed. If you wish to alter a transaction, we recommend contacting us as soon as possible. Depending on market conditions and the type of transaction, adjustments or cancellations may not always be possible.

6. Changes to the Policy

   Ya Trader reserves the right to amend, update, or modify this Refund and Cancellation Policy at its sole discretion at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Policy periodically to stay informed of any modifications.

7. Governing Law

   This Policy shall be governed by and construed in accordance with the laws of UAE Jurisdiction. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in United Arab Emirates Jurisdiction.